Acceptable use policy

1. Why this exists

Dzra is a shared platform sitting behind a payment provider and a card scheme. One store selling something prohibited puts every other merchant’s ability to take payment at risk. The list below is a mixture of what Ghanaian law forbids and what our payment partners will not process.

2. What may not be sold

• Anything unlawful to sell or possess in Ghana.
• Firearms, ammunition, explosives, weapons and their parts.
• Narcotics and controlled substances, including cannabis and products marketed as legal substitutes, and drug paraphernalia.
• Prescription medicines, unapproved pharmaceuticals, and unlicensed supplements or treatments claiming to cure disease.
• Counterfeit goods, replicas of branded items, and anything infringing another person’s trade mark or copyright.
• Protected wildlife, ivory, endangered species and products made from them.
• Human remains, organs and bodily fluids.
• Stolen goods and items you have no right to sell.
• Pornography and sexual services.
• Tobacco, nicotine products, vapes and alcohol sold to minors.
• Financial instruments, foreign-exchange trading, cryptocurrency, lending, insurance and investment schemes.
• Gambling, lotteries, betting and games of chance.
• Pyramid schemes, multi-level marketing, get-rich-quick programmes and cash-gifting arrangements.
• Personal data, mailing lists, hacking tools, account credentials and surveillance devices.
• Charitable or political fundraising, which needs a route we do not currently support.

If you are not sure whether what you sell is allowed, ask us at support@dzra.com before you publish. We would far rather answer the question early.

3. Conduct we require

• Describe goods truthfully. Photographs must be of what you are actually selling, or clearly marked as illustrative.
• Show the full price. No fee may be added after payment that was not disclosed before it.
• Ship what was paid for, within the time you led the customer to expect, and answer them when they ask where it is.
• Do not use the platform to launder money, to test stolen cards, or to take payment for anything other than the goods listed on your store.
• Do not impersonate another business, or use a store name or logo that suggests an association you do not have.
• Do not misuse customer contact details obtained through your store — no reselling lists, no unsolicited bulk messaging.

4. Technical misuse

• No attempt to access another merchant’s data, or any part of the system you have not been given access to.
• No probing, scanning or load-testing the platform without our written permission, and no automated scraping of stores.
• No uploading of malware, and no using a store to host unrelated files.

Security researchers are welcome. Report anything you find to support@dzra.com and give us a reasonable chance to fix it before disclosing it; we will not pursue good-faith research that follows that route.

5. How we enforce this

Depending on what has happened, we may ask you to remove a listing, unpublish a store while we look into it, suspend an account, or close it and report the matter. We act immediately and without notice where there is fraud, illegality or a real risk of harm to buyers; otherwise we will tell you what the problem is and give you a chance to fix it.

If you believe we have got it wrong, reply to the notice we send you. A person will read it.

6. Reporting a store

To report a store selling something on this list, or behaving fraudulently, write to support@dzra.com with the store address and what you saw. Reports are treated confidentially.